Quote (SaaS) | Instructional Designer & Staff Trainer – January 2019 – November 2019
∙ Created multilingual onboarding and customer support training for a lead-generation SaaS app, accelerating software
adoption across SMEs in the USA, Latin America, and Québec.
∙ Developed video tutorials and led live webinars on CRM use, streamlining the sales team’s client prospecting and
improving lead conversion.